Refund policy

Return and Refund Policy

At our store, customer satisfaction is important to us. We carefully pack every perfume order to ensure it reaches you in the best possible condition.

1. Return Eligibility

We accept return requests for items that arrive damaged, defective, leaking, or different from what you ordered. Please contact us within 48 hours of receiving your order.

2. Conditions for Returns

To request a return, please ensure the product is unused and kept in its original packaging, where applicable. We may ask you to provide photos or videos showing the issue before approving your request.

3. Non-Returnable Items

For hygiene and product-safety reasons, perfumes that have been opened, used, or damaged after delivery may not be eligible for return. We generally do not accept returns for change of mind or incorrect product selection, except where required by applicable law.

4. Refunds and Replacements

Once we review your request, we will inform you whether it qualifies for a refund or replacement. Approved refunds will be processed using an agreed method within a reasonable timeframe.

5. Incorrect or Damaged Orders

If you receive the wrong product or your perfume arrives damaged or leaking, contact us within 48 hours. Please share your order details and clear photos or videos so we can resolve the issue.

6. Return Shipping

If the return is due to our mistake or a damaged or incorrect product, we will explain the return process and any applicable shipping arrangements. For other cases, return shipping costs may be the customer's responsibility where permitted by law.

7. How to Request a Return

To request a return or refund, contact us through the contact details listed on our website. Include your order number, a description of the issue, and supporting photos or videos.